For general website design & development projects, we employ the following steps:

• • Upon quote acceptance/signoff, initiation payment is processed to start the project. As required by the project, we may hold a Scoping Workshop to discuss the requirements in detail.

• • Once we have the brand details such as logo, images, branding materials, etc., we will have a mock-up for your review within 5 to 10 working days.

• •  We will proceed to set up your website on your selected Content Management System (CMS). Please provide all content and copy prior to the development phase.

• • Once the site is ready from our end, we generally hand it over to you for further review, test, and/or to upload/change contents as necessary.

• • At this stage, you need to give us a Go-Live date for us to make the new website/project live.

• • Your website can be made live within 3 to 5 working days of a Go-Live approval, assuming that the accounts are clear. Kindly note that we require full payment prior to transferring the website on any external servers.

• • Kindly note, there are limited man-hours allocated on the project. The estimates for all websites under certain amount, based on the assumption that projects will to be completed over six to twelve working weeks depending upon the size of your project. Any further delays may increase the project management costs. If you do not believe the project to be completed within this time frame, please do let us know prior to starting the project.

• • Also, generally speaking, going back and forth takes a lot of time. We encourage you to provide all necessary details, at the start of the project to ensure that the project team’s time is efficiently utilized on your project and you do not incur any unnecessary additional costs.

• • You will be kept updated via emails, WhatsApp or telephone calls as the project demands. However, please do not hesitate to contact us any time you require a project status. Also, please always keep us updated with your relevant email addresses/contact details.

• • Once the website/application has been made live on the client’s domain, it is their responsibility to take regular full back-ups and to update all components and third-party software.

We consider ourselves to be very flexible and adaptable and approach all requests with a ‘can-do attitude. If you require something changed, please feel free to discuss it with us. Please contact us if you require further details or have any questions. We look forward to working together with you on your project!

• All estimates/quotes are based on our understanding of your requirements and the given time frame. Any changes to the functionality, including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face-to-face meeting or over the call.

• By accepting a quote, you agree to and accept the terms and conditions of DigiFlix for Web Design and Marketing Acceptance can be verbal, by email, payment of Initiation, signing a quote.

• Clients to ensure that we have included all requirements in the quotes/proposals/estimates and fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with understanding the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, you must clarify every aspect of your website development and ensure that you have been quoted on the right requirements.

• Any complexity related to specific tasks must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. DigiFlix will not bear any discrepancy arising due to unclear requirement

• DigiFlix will make every effort to complete the project/changes in the given time frame. Reasonable delays are accepted if functionalities are redefined or modified.
• Any delays at the client’s end may delay the project and proposed time frames and incur additional costs.

• Any bugs (programming errors) reported during or just after the development does not attract additional charges.

• Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.

• Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates, is charged separately. Under no circumstances will DigiFlix be liable for any delays caused by the change in the project brief.
  
• Website/application content and all related materials must be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and incur additional charges if it goes beyond a reasonable time frame.

• Our websites/applications are generally tested on PCs and include near recent browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance. 

• Responsive/multi-device compatible web pages are tested on iPhones and iPads. If you require testing to be done on any other device, please discuss it in advance.

• If your website/application is not hosted on a DigiFlix server, any additional person-hours that may be required due to any server or network-related issues are not covered in our quotes and may be charged separately.

•  Depending upon the functionalities required, there may be 3rd party components such as Third-Party Payment Gateway or SSL certificates involved in building a website/application. Although DigiFlix does its best to recognize any such component’s suitability, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses, etc.) are not included in our quotes

• DigiFlix takes no responsibility for any open source products such as WordPress, Open Source carts, Joomla, etc. It is the client’s responsibility to update all components and third-party software. We suggest you take regular back-ups to avoid any disruptions.

• DigiFlix offers packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.

• The client must recognize that there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third-party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay when every effort to keep the project on the proposed schedule is taken.

• Domain registration/renewal etc., charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.

• Hosting charges are not included in the quotations unless mentioned otherwise. DigiFlix can organize an appropriate hosting solution if required; a quote will be submitted separately and approved by the client. Where clients decide to organize their own hosting, we should be consulted before finalizing the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. DigiFlix will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.

• DigiFlix generally builds and tests the websites/applications on our own servers or hosted domains. DigiFlix cannot give access to their servers and test websites to the clients or any third party. The website/application can be transferred off to a nominated 3rd party server upon full payment of all invoices and dues.

• Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with DigiFlix, upon full payment of any outstanding invoices, DigiFlix will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website, including the digital strategies, programming codes, database structures, scripts, forms, or functionalities.

• All communications/correspondences are generally done via WhatsApp. It is the client’s responsibility to keep us updated with their relevant messages and documents.

Digital Marketing Package  or Digital Strategy Package Terms:
All digital marketing/strategy packages are for a minimum of 12 months period. Thereafter, cancel anytime with a clear one-month email/WhatsApp notice.

Packages are designed keeping in mind the Digital Marketing/Strategy requirements of our clients. There are specific man-hours allocated each month, and any unused man-hours are not rolled over to the next month. No third-party software or marketing expenses are included.

DigiFlix employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used may be billed separately. Any urgent tasks will be charged separately.

Support requests need to be sent via email to [email protected]

Payment terms:
Payable on or before of the 5th day of each month. We strongly recommend our clients to have a bank transaction to the DigiFlix account.

An administrative fee of  LKR 2000 will be charged to the client’s account for any late payments.

There are absolutely no refunds for any fees related to the digital marketing/strategy package.

Termination:
All digital marketing/strategy packages are for a minimum of 12 months period. Thereafter, cancel anytime with a clear one-month email notice.

DigiFlix reserves the right to terminate at any time with written email/WhatsApp notice to the Client.

Basic Annual Maintenance Package Terms:
All maintenance packages are for a minimum of 12 months period.

Maintenance packages are billed annually; however, they are paid quarterly or semi-annually in advance via bank transfer.

Packages might include 12 months of basic website hosting, email hosting, and DNS hosting if that was mentioned clearly in the agreement.

Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign, partial redesign, or major functionality add-ons.

Does not includes any Digital Strategy, Business Analysis, Solution Architect, SEO, and Digital Marketing work.

CMS and plugin versions along with any website fixes that may arise as a result of the updates. Any remaining hours can be used to make changes to the website. Any additional work hours are requested for your approval.

DigiFlix employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused person-hours, we do understand that your needs may change from month to month. We allow flexibility in good faith sometimes.

Support requests need to be sent via email to [email protected]

Any urgent tasks will be charged separately.

The package is auto-renewed every year on its anniversary date.

Payment terms:
For all overseas clients:
– Quarterly or semi-annual maintenance package fees require online payment only. No other forms of payment will be accepted.
– An administrative fee of LKR 5000 will be charged to the Client’s account for any late payments.
– More than three missed payments in a year may attract termination of the package, and the Client will need to pay the entire remaining amount immediately on the package.

For local clients (within Sri Lanka):
– Quarterly or semi-annual maintenance package fees require online payment & Bank deposits. No other forms of payment will be accepted.

– There are absolutely no refunds for any fees related to the monthly maintenance package.

Termination : In case the Client needs to cancel the annual auto-renewal, please inform us in writing (email/WhatsApp) at least one month prior to the renewal date.

Ongoing term : For any reason, if the Client decides to terminate an ongoing maintenance package, then they will need to pay the balance amount of the remaining months.

DigiFlix reserves the right to terminate annual maintenance at any time with written notice to the Client.

Hosting is an annual charge which must be paid in advance for the whole year. Except if the client is under one of our Maintenance packages.

It is the client’s responsibility to renew the hosting in time, i.e., before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups, etc. All unpaid hostings are disabled or deleted from the server.

All renewals must be paid by fifteen working days prior to the expiry date. DigiFlix will not be responsible for issues relating to the delayed payment.

Hosting are on shared and non-shared servers hosted via third-party providers. DigiFlix ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders, and other online and offline problems. However, we will not be held liable for any disruption of services if such a situation arises.

The client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.

In case of a malware attack, DigiFlix reserves the right to delete files on the hosting service without giving any prior notice.

Cancellation/Termination:

Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be canceled and must be paid for the full year.

Suppose the hosting is not paid and renewed before the expiry date. We reserve the right to disable the hosting and all associated services, including emails and DNS records. Additional charges will be applicable to re-enable the hosting. DigiFlix will not be responsible for any loss of data, files, emails, backups, restoration costs, etc.

If a hosting has been canceled/disabled, then all files, emails, databases, and backups will be deleted from the server without any notification to the client.

Once all invoices are paid, it is the client’s responsibility to request for the files subject to the below:

DigiFlix CMS is a proprietary CMS of DigiFlix. DigiFlix owns copyrights of all codes written for any client unless arrangements are made prior to the start of the project. DigiFlix warrants a license to use any custom-built software for the client, for their use only. This license is granted while paying for the hosting. DigiFlix CMS cannot be transferred to any external host; this includes any access to the software codes. FTP and Control panel access is not provided if the website is using DigiFlix CMS.

DigiFlix CMS is a proprietary CMS of DigiFlix and cannot be transferred to any external host.

Emails:

All emails are to be downloaded on the client’s computer periodically. Email boxes must be kept within their quota limits. Periodical maintenance may be carried out on the email box, and emails older than 6 months are deleted.

Client must not use the email hosting for inappropriate content and other undesired emails, which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken, and the required files and data will be deleted without any prior notice.

DigiFlix offer packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.

Hosting are on shared and non-shared servers hosted via third-party providers. DigiFlix ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders, and other online and offline problems. However, we will not be held liable for any disruption of services if such a situation arises.

Please note that DigiFlix reserves the right to change the terms and conditions without notice.

All domain registrations and renewals are to be paid in advance.

Expiration of a domain can result in service disruption and loss of the domain.

DigiFlix will not be responsible if a domain expires due to non-payment / late payment of the charges. All payments at must be made before 15 working days before the expiry date.

It is the client’s responsibility to renew their domain names with us.

All invoices and dues must be paid in full before we release the requested domain name.

DigiFlix has the domains in a common pool account and therefore cannot give access to its domain control panel.

DigiFlix offers packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.